Customer Testimonials
Ian is amazing! This is the second time I bought a car through him. To anyone looking to walk-in and buy a car, ask for Ian 🙂
Amazing! That sums up my experience purchasing a used car from Gallatin Subaru, Bozeman, MT. I have absolutely never had a positive experience at a dealership before - and over 5 decades I have purchased quite a few cars, always from a dealership - this is the very first time I have driven away happy about every aspect of the experience! From my first phone call (the receptionist was so helpful!), to sales manager, Zach, to my totally fabulous salesperson Dimitri, to Tanner in Finance and Tucker 'the Closer' - the experience from start to finish was careful, courteous, professional, and ... Read More Google - Nov 2, 2026
This is my family's 4th and 5th vehicle purchase. I love the brand, but also love the people that work here. They've been great to us every time. Also love coming here for service. Thank you so much Ryan, Eric and Jared!
Ian was an amazing salesperson. He answered all our questions. He has great dry humor and wit that the conversations feel comfortable. Great job!
Ian was an exceptional sales rep. He was professional, knowledgeable, friendly, and got the job done, complete with all the special requests we had for a specific car, specific features, and our slightly goofy timeline. I cannot recommend him enough!
Just had the best experience purchasing a car at Gallatin Subaru. I was shopping for the most suitable car for a new driver and Ian went above and beyond to figure out the model and features that best suited what I was I looking for. I appreciate very much that even though there was a full lot of cars to choose from, he was able to immediately narrow it down to two, in two very different price price points to choose from that matched what I was looking for without wasting time looking at ones that didn't line up ... Read More Google - Oct 31, 2026
The used Subaru we bought from them has never been a good car. It's been problem after problem from the get-go. We bought a Crosstrek from them that was 3 years old. When we brought it to them for a oil change, the first time, they immediately said all the spark plugs needed to be replaced. It's only gone downhill since then. After having problem, after problem, after problem, we found out that they are well known for buying lemon Subarus from other states that have lemon laws. So they buy up all the lemon subarus from other states ... Read More Google - Oct 27, 2026
So far so good with my Honda Civic that I got from Ian at Subaru. He was really patient with me and really appreciate that. And also the guy (sorry I can’t remember his name)that went over the contract was very nice and patient with me. Going through a rough time in my life so i really appreciate their honesty and patience with me and overall willing to help.
I went to Gallatin Subaru on Saturday evening, pretty close to closing, and met with Mia. What a great experience! First off, the first thing she did was go through the history of the used car I came in for (and eventually drove off with).
I've bought many cars, and this was never discussed. I feel way more confident after reviewing the background of the car.
She made the whole process stress free, and would recommend her to anyone needing a new car. We've all had that sleezy car experience - this is the complete opposite. The rest ... Read More Google - Oct 19, 2026
Absolutely estatic and truly impressed by the work done here, Zach was great to work with over the phone and when I traveled and made it there he had welcomed me and immediately got to business. He didn't try to upsell me, or anything ; stuck straight to what we agreed on and got to business. Outside of that, Zach is a super cool dude and I'd highly recommend you ask for him, he won't let you down. Small shout out to Jared as well, he was professional and also a cool dude to work with.
Thank you ... Read More Google - Oct 12, 2026
The service was excellent. Ryan provided significant assistance throughout the entire purchasing process. After identifying a starting issue with the vehicle I purchased, I returned the following day, and the team resolved the problem promptly. I am certainly satisfied with the experience.
My daughter just took her car there for a full service because she was driving it to Texas for her brother. On her way through Yellowstone her front driver side tire flew off. Thank goodness she wasn’t driving on the highway and her and her friend are ok and some nice people stopped to help them. Her driver door can’t open and all lug nuts are gone. They were going to put a brake, tire and bearings and send her on her way. No way!!!’
I was not warned it would take a half day or more for a diagnostic on an issue. Within that 4 hours of waiting, the basic oil service was also not performed, so I left without having anything at all completed. I think think they're fine for routine mx, but I would probably look elsewhere for a diagnosis of a specific issue. Also keep an eye on the receipt as I had been charged in the past for a tire rotation that was not preformed, as have family members with their vehciles.
I flew in to purchase a vehicle out of state from Abie at Gallatin Subaru and the entire process was ridiculously seamless. Abie transparently answered all my questions about the car, was super easy to coordinate with, and even sent a car to pick me up at the airport. Jared from finance and Zach the sales manager were also amazing people to work with and made the process super enjoyable.
As someone who used to work in the automotive dealer space, this dealer was highly transparent, simple, and no BS.... Can't recommend Abie and Gallatin Subaru enough to anyone ... Read More Google - Aug 24, 2026
I hate taking my car to the dealership, they're so expensive and I've had terrible experiences at other locstions in the past. But my most recent visit to the service department at this location was great. My advisor was so helpful, and went above and beyond to help me out. My car is now fully operational and I'm very happy despite the cost lol Hope to buy a Subaru from here in the future
We've had a few weeks of car issues and finally had the extra funds to get it in and looked at. Not only has Mel gone above and beyond for us, everyone we've interacted with has done everything in our power to help us and keep costs low while making my car safe again for my kids. Obviously suprise large bills cause a lot of added stress but they not only immediately helped my stress levels drop, they made sure we had a working car available to us for my kids appointments while they informed us of what ... Read More Google - Aug 8, 2026
Great customer service.
Allison and Jared are the best. Great cars, great deal
Judge a business by how it responds to problems. I experienced difficulties with the service of a battery issue on our Outback. The dealership’s initial response to the problem fell short of expectations but when I pointed that out to management they went to great lengths to address the issue and far exceeded my expectations.
Thank you all for your support, encouragement and love! You guys are all awesome and we thank you for helping us get our Subaru back on the road. Very welcoming group here at Subaru Gallatin!!! I will be recommending all of my other Subaru friends here when they pass through Montana!!
Troy and Ryan were amazing to work with, they didn’t hesitate to answer any questions we had and went above and beyond when it came to making sure the vehicle is all up to date on services prior to our purchase. Highly recommend this dealer to anyone that is looking for a reliable Subaru with outstanding customer service. Thanks again for making what is usually a stressful process extremely simple and straight forward.
I live in Missoula and I just bought a 2026 Forester Premium from Gallatin Subaru. My primary sales contact throughout much of the process was Ryan Crum (it was initially Max Carr, but Max no longer works for the dealership). I never felt any pressure whatsoever during the buying process and Gallatin Subaru's Best Price Policy is what drove me to take my business to Bozeman. Also want to give shout outs to Erik Damon (sales manager) and Mia Leandro (Love Encore Specialist) for being so helpful. I was treated exceptionally well by this team and if I wanted to ... Read More Google - May 21, 2026
Subaru goes above and beyond. Car wash and hosting an Arbor Day tree give away.
Easily the best car buying experience EVER! Ryan Crum and his team were friendly, respectful and exerted zero pressure. Felt more like dealing with a friend than a dealership. Great deal and great service. Was in and out inside of 3 hours. Thanks again!!!
Fantastic experience! The staff here is really amazing.
This dealership deserves less than zero as I witnessed behaviors that were hard to describe.
The people who work there including supervisors are unprofessional and purely superficial and materialistic.
Bad experience in summer 2024 working with Ian and his supervisors at the time.
I was about to purchase a used vehicle and backed off of the deal. I went back to look at another car and was kicked out of the dealership on grounds that I failed to understand. I guess appearance, gender and their limited petty and ignorant perceptions and thick prejudices had something to do with it. That was ... Read More Google - Apr 4, 2026
Dishonest dealership had a car picked out financing and extended warranty purchased. On-line said 1.9 percent for financing they called me and sayed no it a computer glitch it will be 4.8 percent.Your dealership should stand behind what was online. A reputable dealership would. But no problem you just lost a customer because you won't honor what was on-line good old bait and switch. Well Allison Bergan I would have loved to purchase a car from you. But I dont do business with dishonest dealership
Great service!
They were very kind and gave me a loaner when I dropped my car off to have an alignment done, but they called me 3 hours after it was supposed to be done and said my car was “too rusty” to be worked on so they refused to work on it and didn’t touch it. I took it to another shop and they said it wasn’t rusty at all and their alignment turned out great.
Just wanted to tell everyone how happy we are with our new ‘26 Forester Touring. Our salesperson Chad Rivas was awesome! I will let you know how service appointments go later.
Service department is top notch . Thank you Teri Fox for helping me with a difficult situation with my car !! Kudos to service
The best experience I've had pre, during and post buying a vehicle. Byran (Goose) was responsive and answered all of our questions, even recording videos of starting, panel lights etc prior to making the decision to drive from Helena to test drive. Easy to work with on the purchase including the finance department and Jared. They offered to deliver our car to Helena once it was detailed and had the windshield replaced. They even offered to take it to my preferred mechanic the day after we inked the deal to do a pre purchase inspection and Bryan drove it ... Read More Google - Mar 11, 2026
I purchased a car here recently and was exceptionally disappointed. While our sales rep was helpful, the manager disrespected my time entirely. I should have walked away when I had made an appointment (and changed it to accommodate his schedule, during a week that was very very busy for my family), and when I appeared, he told me I was last in line to sign for the car, when he had full notice of when I would be there. I was told I'd have a full gas tank if we purchased (which was not the case), we found crumbs ... Read More Google - Jan 27, 2026
Gallatin Subaru's service department is best in class. They are experts in the field, focused on customer service and communication, and very responsive. We will return to purchase our next Subaru from the dealership.
Just a routine service visit.
Brought the car on for a recall issue that my macanchic found.
I had a very positive experience purchasing a Subaru Crosstrek from Gallatin Subaru. The sales associates were informative but not pushy. They answered my questions well.
We were in Livingston and heading home to Bigfork when our 2020 Outback had a battery issue. Gallatin Subaru was able to squeeze us in and service manager Jake took excellent care of us and got us back on the road quickly. Our pup was well taken care of as well, thanks Gallatin Subaru!
Great people and customer service!
Friendly, prompt, helpful.
Friendly, fast service, nice waiting area with snacks! And they answered all my questions.
Gadi was incredible, attentive and get me informed to the progress of my appointment
Our experience at Gallatin Subaru was excellent! River helped me identify the right make and model of the car I was looking to purchase. She worked quickly to locate the right color and has followed up with me to ensure that I am pleased. The Ascent is such a fun car to drive!
Ian and Tanner were very nice to work with. Also, the gal that taught me the electronics. I would suggest that the sales person tell the buyer in advance how the purchase goes. I was not ready for Tanner. I had too many decisions to make with out any warning. I may have made some different choices if I would have had time to think it over. Perhaps I would have called my State Farm agent and talked the choices over with her to help decide what insurance coverage would be right for me.
Very friendly, clean, knowledgeable about all their vehicles, patient with me asking so many questions especially about all the different features in each vehicle.
Yesterday I bought my second Subaru Forrester from Gallatin Subaru. I dealt with Max Carr and he was great to work with. He was professional and personal. There was also no pressure placed upon me. I would not hesitate buying another vehicle from him.
I do not live in the Bozeman area but visit my Dad who lives here. I have a 2018 Subaru Outback. About a month ago my tire light came on while visiting here. I had just had sensors replaced in my hometown (not at a Subaru dealer) The service staff here checked my sensors and let me know there was an issue with one. When I returned home, I took my car into my people and they replaced the sensor with the issue but were unable to load serial numbers in and told me I needed to go toa Subaru dealer. ... Read More Google - Sep 28, 2025
Gallatin Subaru takes good care of their customers!
Great service!!
Extremely friendly staff all around, easy check in service experience. Snacks for humans and furry friends alike as well as the most important quality - free coffee.
Cinda Adams recently helped me in looking for a used Forester, to replace one that my daughter took to college. Cinda was exceptional -- smart, knowledgable, friendly, and easy to work with. She was a great representative of Gallatin Subaru, and someone I'd recommend highly to future customers. Well done, Cinda and Gallatin Subaru!
Very good experience overall; perhaps less time spent on extras/additions would make it even better.
We recently bought a car from Gallatin Subaru, which has been purchased by Ressler Motors. Our salesperson was great but we asked that they sell us snow tires at cost. Ressler Motors had done for us during a previous sale, which we really appreciated, but the Subaru manager declined, indicating that the folks at other Ressler Motors branches were sloppy and broke the rules by doing this in the past. They even asked who our salesperson was during the previous sale, as if they were going to report them. This simple act of courtesy, which would have cost them nothing, ... Read More Google - Aug 20, 2025
Excellent work and customer service. We recommend the personnel and work of the repair crew.
Great friendly fair purchase with the same for the service department to back it up
This is more of a review of Subaru corporate than Gallatin Subaru ....I think. I took my car for issues with the A/C. It would work for 5 minutes and then stop and restart 15 minutes later. Took the car in to get diagnosed and was quoted at over $1800 to replace the compressor. I declined because that's too much and I would honestly rather just go without A/C than pay that much. Plus why would the A/C work intermittently if the compressor was shot? Did a bunch of research and decided to follow the internet, borrow some tools ... Read More Google - Jul 15, 2025
Barack was our salesman. He was excellent. No pressure put on me to buy. I have had horrible car buying experiences in n the past and this experience was the opposite. I was looking for a new to me vehicle as my vehicle was recently totaled in n a rear ending. I really liked my vehicle so the need to purchase something new was not a task I wanted or was looking forward to. Barack made the experience much easier for me. His knowledge, personality and genuine caring are a plus for your business!
Well done oil change by friendly folks at Subaru. Offered a 10% discount for Military, which was nice as well.
Super dealership. Dylan Weber in service is great to work with! Zack Novak in sales is very nice! Clean dealership. Friendly staff.
Great service. I use them for everything with my Subaru great staff and parts department. I’ve also bought all my cars from them. Everyone is great!
I’m from out of town and needed a basic inspection on my car. The team members I spoke with are very nice and helpful. I came in without an appointment and the technicians performed the inspection within a hour. They asked my permission before making a specific adjustment. Very pleased with the service at Gallatin Subaru.
Consistently friendly and helpful employees. Just purchased our 2nd Forester from them. Will continue as customers.
Grateful for your shuttle service-please don’t ever get rid of it! You all took amazing care of me and got my car serviced SO quickly and “Pearle” even got a wash! I love that Mike Koelzer always says “hello” and knows I’m coming in-he even introduced me to Ryan, hope we can purchase another Subaru from him in the future-thank you for such good service…I’ll be back!
Would give fewer stars if possible. Told me it would be $175 to do a diagnostic. I agreed. Then they basically just plugged in a code reader, asked to $1100 to change an oxygen sensor ($240 in parts and $860 in labor) for a half-hour job. I do not think they are paying their mechanics $1720 an hour so, someone is price gouging exorbitantly. Do not seek service there. I bet they also rip you off similarly on vehicle purchases. They then charged me $197.50 for the diagnostic saying the “were required by law” to charge me for “shop materials” even tho all they did was ... Read More Google - Jul 10, 2025
I’ve been to Gallatin Subaru several times—mostly when I’m short on time. Like most dealerships, their fees are higher than independent mechanics. One upside is their ability to get you scheduled quickly, which can be helpful when you’re in a bind. They also have a nice waiting area.
That said, this is the second time I’ve agreed to a repair without realizing how much more I’d be charged. Their text-based communication system seems designed to upsell services without clearly explaining the costs or tradeoffs. I don’t mind paying more for convenience, but I ... Read More Google - Jul 10, 2025
Ryan listened to what I needed and within a day, he called me and sent an email with EXACTLY what I was looking for! Best experience and everyone made it so very easy!!!
Fast, efficient and friendly service. Best repair facility in town. I will recommend Gallatin Subaru to everyone
The $175 troubleshooting charge was excessive if not necessary to fix known issues with the car. Most problems other than the ones actually corrected could be done by other shops in town at a lower price. Dealers seem to have too much overhead costs to justify their repair rates.
We brought our 2020 Crosstrek for a 60,000 mile full service check. Gallatin failed to inspect the breaks and they were completely worn down and required replacement. We were forced to visit another dealer and have the breaks replaced. We tried over 3 months to contact Gallatin but no one returned our calls or emails. We are pursuing several avenues to ensure that Gallatin stands by their work. We suggest you find another dealer for your vehicle as they are unsafe and put lives at risk.
After four months, the manager responded to our request to review the service experience. It took disputing ... Read More Google - Jun 28, 2025
I will say the sales woman was great. However, I spent over 1k getting to this dealer from out of state to secure a vehicle purchase. Sales woman was upfront and transparent about many of the issues with the vehicle as it was considered "wholesale to public" prior to my arrival. Where the issue is, I asked upfront before my 12 hour round trip commute to and from if the A/C had blown cold. I was told it was was working great. Flew in next day, AC is inop. Asked for repair or small discount due to this ... Read More Google - Jun 21, 2025
Purchased brand new Subaru Outback. Had everything including financing (not Subaru) done on my end before arriving. 11 days after I drove off the lot, started receiving phone calls asking for my $500 downpayment (which I’d given them my card to charge on day of purchase). 21 days after, received a text saying “ Good afternoon Cindy, I am following up to collect your $500 down payment for your 2025 Outback. We can take the payment over the phone via credit or debit card. Please reach out to us at your earliest convenience as we cannot send registration paperwork to the courthouse until we receive ... Read More Google - Jun 4, 2025
Super nice! Very helpful! Thanks for the recent work! Thanks for servicing our older Subaru, and I enjoy our 2022 Outback we bought from you. Dylan Weber does a super job and is very helpful and understanding!
The salesmen and sales manager were both very helpful and did not pressure us at all. Very professional.
The sales team at Gallatin Subaru were very professional and knowledgeable. They made the trade and purchase easy and straightforward. Thanks Jon, Dimitri & Mia! Love my new Subaru Forester.
Excellent staff: knowledgeable, friendly, efficient. They made the car buying experience wonderful! We will absolutely tell all of or friends about Gallatin Subaru!
What a wonderful experience at Gallatin Subaru! Sean, Tanner, Chad & Mia were all so amazing and friendly to work with! They were super knowledgeable and helpful when selecting my vehicle. I appreciate the time they took to show me features and were never pushy about purchasing. It was a comfortable, fun experience, and I highly recommend Gallatin Subaru and its team. I love my Outback!!!
We had a great experience at Gallatin Subaru. Matt helped us to get the vehicle we wanted and we are so glad we drove all the way to Bozeman to get the car that I LOVE!
I had a great experience when I purchased my vehicle and when I first took it in to be serviced. The second time I took it in, less than a month after the first time, I asked if they could check my heating as it wasn’t really working properly. They assured me they could, and I left. I returned after they told me my vehicle was ready to have a $340 bill for “fixing” the heating system. I ended up only paying for the technicians work because I never agreed to any additional work. I noticed about 2-3 months later, ... Read More Google - Feb 12, 2025
We had an excellent experience. Everyone in the dealership was very polite and helpful as soon as we walked in. Our agent, Jon, was knowledgeable and able to answer all our questions without being pushy. After sale contacts and assistance has also been excellent.
These guys are crooks, I recently brought my Subaru in with a sensor out causing multiple lights to go on my dashboard and cause cruise control, antilock brakes, emergency brake and traction to all shut off. Two places in Livingston said the sensor was out but they couldn't do the work and recommended taking it to Bozeman. The dealership reported $8000 worth of work had to be done and the car wasn't safe to drive without the work. We took it to Righty Tighty, they fixed the sensor and all systems are back on line and working just fine ... Read More Google - Nov 6, 2024
Do NOT go here, they are scammers and/or incompetent!!!! They will just try to charge you as much as possible.
Made an appointment for my remote starter not working, they claimed it wasn’t a Subaru part (it is) and tried to charge me $1000 for a new one. Turns out the battery in my key fob was just low - the backup key fob worked immediately when I got it home. They had my backup key fob so they absolutely tried it, realized it worked, and tried to scam me. I will NEVER be returning. Don’t waste your ... Read More Google - Oct 30, 2024
My daughter Brought her 2024 Outback in to evaluate a Subaru installed remote starter that wasn’t working. She was told it was aftermarket ( totally untrue, verified by original dealership) and they would install a new one for 1000 dollars. Meanwhile the original dealership suggested it just may be a battery issue with the starter fab which this dealership had both fabs to test.
She declined any work to be done, picked up her car, tested the backup remote fab and guess what, it started. Totally feel like she was being taken advantage of as a young woman.
She will never go ... Read More Google - Oct 30, 2024
My experience with Gallatin Subaru has been superb. I would recommend them to anyone interested in purchasing a vehicle.
I purchased a lemon of a vehicle from them in 2019. While most of the repairs were covered without cost, which I appreciated, I have still had to spend several thousand dollars to fix things. I like that they give you a loaner car to use while your car is in the shop, but they don't put good tires on them, so driving in the winter weather is horrendous. Also, the TWO times I had to replace my transmission, it took several WEEKS for them to get the part. The same thing happened when I had to replace the turbo--it ... Read More Google - Sep 4, 2024
Replaced my wife’s headlights due to a recall. Now the front lights, brights, and blinkers don’t work. Awesome job guys.
They were very personable and easy to deal with. And took time to help us.
Used the wrong kind of sealant on engine gaskets. Engine explodes 2100mi out. Service advisor acknowledges the mistake after it is looked at but I get nothing but a large repair estimate. Used to be a huge subaru guy, will never buy another while I live in Bozeman. Lost a lot of money.
The only people to have change my oil was this dealership. With a lador cost of 175 and hour you would exect them to not over tightened my oil plug. I went to chage the oil my self and nether me or my roommate could get it to move. We knew this wasnt right as we just did his car with no problems. Call and ask what they could do about it was told there are some creative ways online to fix that.
Never, EVER, buy from Gallatin Subaru.
In 2023 I purchased a 2014 Crosstrek, and was told it was "inspected and mechanically sound." In the 11 months since buying, I've had to fix:
- The A/C
- The battery (3 times)
- All four windows not working
- Spark plugs replacement
- Oil leak
- Another oil leak
- Both front control arms
I've saved all the documents in case anyone is inclined to not believe this. The dealer will tell you that there was no way they could have known about all the issues, but I refuse to believe ... Read More Google - Apr 15, 2024
Dont take your car here unless its something simple like an oil change, brought my car in for them to reprogram a new ecu, just for them to tell me it was vin locked (which they knew before hand since they dont even make new ecu's for my year of car and they still told me to bring in the car) and then reinstall my old ecu and tell me it doesnt work, didnt even attempt to reprogram it or anything, and then they proceed to charge me over $500 and tell me it took them over 3 hours to do ( ... Read More Google - Mar 1, 2024
A1 sales department, had a great experience. Very knowledgeable and friendly from the salesman to the finance department. Highly recommend this location for anyone looking for a vehicle.
SCAM ALERT - Went to get a rattling near my engine checked out and was told to spend over $6000 in repairs. Subsequently, I got it checked out at two other repair shops that specialize in Subarus and was told Bozeman Subaru is trying to pull a fast one. A heat shield had come loose and after it was clamped down the rattling went away. Everything else was fine. Everyone needs to be careful about the shady business practices here.
I wouldn’t go here if I didn’t already have a service package I purchased at a Subaru dealership in Texas. Took my car in for the maintenance (that is included in the service package!) not only did I receive poor customer service. But they also said there was nothing needed aside from the oil change, only to receive a call a few days later asking why I denied the maintenance they suggested and was included in my maintenance package. I didn’t deny it, I wasn’t told about it! Now I’ve lost trust in their ability ... Read More Google - Jan 29, 2024