Customer Testimonials
I hit a deer and totaled my car last month, meaning I had to buy a new vehicle unexpectedly right around Christmas time. It was incredibly stressful! So I can't say enough good things about my experiences with Gallatin Subaru. I did everything remotely (a scary experience to spend so much money on a used vehicle without seeing it in person!), and Zach was an incredibly helpful salesperson to work with. I never felt pressured, and all of my questions were answered quickly and thoroughly. My car was delivered last week, and it's everything I hoped it would ...
My husband and I had an absolutely amazing experience at Gallatin Subaru. We had recently gone through a bad experience shopping for my husbands car at a location in Billings, and the people at gallatin subaru definitely turned around our outlook in the realm of shopping for cars. Ian and I were in contact back and forth for a few weeks about a certified pre owned 2023 Subaru ascent onyx. We live In billings so it was hard to make a trip out there with work. We finally made a time work and our experience was amazing. We had our dogs ...
We had an excellent experience. Everyone in the dealership was very polite and helpful as soon as we walked in. Our agent, Jon, was knowledgeable and able to answer all our questions without being pushy. After sale contacts and assistance has also been excellent.
Very professional service department! Highly recommended, and we'll go back.
12/10 Would recommend them. Bought my car here and always do the servicing there because they are so nice and helpful.
I stopped in one day to get some air in my tire that had been low. Come to find out I had a nail in my tire and it was completely flat. Dylan and his men were so kind to loan me a nicer version of my car until the next day because I had my three young children with me. The repaired my tire and washed my car when I returned the next day and didn’t have to pay a dime! Top notch customer service!
Jonathan and his team were so accommodating and friendly. They got me in my dream car and helped me through the whole process.
Gallatin Subaru was our last stop on a frustrating day of car shopping. Zach met me at the door with a smile and a wonderful attitude. He answered all the questions we had and we were able to buy a great car that fit our budget. Great experience!
What a positive experience it was last week when we went in to see about buying a new car! Our salesperson was Ian Deroeck he was extremely knowledgeable about the 2 Subaru Outback models we were interested in. We took a test drive and made our decision. The entire staff was a joy to work with from; Mia who helped pair our phones and set up our car, Eric who appraised our old Subaru to Dimitri who helped set up our glass coverage and all the paperwork. It was truly a wonderful experience working with the entire staff who were all ...
I was travelling through Bozeman in early October, visiting family, planning to depart on a Saturday morning. Friday afternoon while getting my car ready for the trip, all of the dash lights and warning bells went off when I turned on the car. This did not make any sense at all for a well maintained Forester with 57,000 miles. The owners manual suggested a problem with the transmission. I called Gallatin Subaru and was connected with Jake. Once he understood the symptoms he said that travelling to the Seattle area was not a good idea until the diagnostics could be reviewed. ...
We started with John at the subaru dealership and found a car at audi volkswagen. Seriously professional, great cars, and awesome customer service. Bryan the used manager went above and beyond even after purchase to make sure our car was up to standard. Very happy we ended up buying from them. Marisa and Ben Fox
Jake was great! Got me rolling again. All the service people do an awesome job at Subaru . Keep doing what you're doing right, Thanks!
Love the folks over here, always timley and provide shuttle when needed. Jake in parts and service is a gem. Kind and understanding amongst a plethora of other wonderful traits that makes me feel at home every time I come in for a service. Thanks!
Every time I've made an appointment to have general maintenance at Gallatin Subaru, they've gone above and beyond to make sure I'm well taken care of. Dylan Weber, in the Service and Parts Department, has been a great help each time I've come in with random issues and general inquiries. He's been great at setting me up with exactly what I need and exceptional at recommending other avenues that may be necessary down the road. Everyone there is always more than obliging to my busy schedule and almost always have everything completed on my car ...
I love going to Gallatin Subaru because Jake J always has a friendly attitude and provides amazing service.
My guy Jake Jevning is a real outstanding gentleman. He was very polite and informative when it came to helping me understand what was wrong with my 08 Outback aka Frank. Jake seems to have a way with cars almost like a car whisperer. I brought frank in one time due to it running very rough, almost like frank smoked two packs a day. Jake told me to come on down just like Bob Barker used to. Once I got down there we popped the hood on the old beast and wouldn't ya know Frank was a smoker. Jake said ...
Jake was very helpful when I brought in my BRZ for the valve spring recall. The car was only in a a few days and the entire repair was well explained. I would bring back my car again in a heartbeat if I had anymore issues.
The lady that helped me(angie) was awesome. Met me at my car and explained everything. She even offered me what looked to be a granola bar and also a dog biscuit(not for me but for me but for my litttle dog biff). Love taking my car here.
(Translated by Google) The service I had at Gallatin Motors was spectacular from the moment the service advisor Gadi assisted me. He was very friendly and helped me resolve the problems I had. Excellent service and I will surely recommend it to my acquaintances. Aside from that, the mechanic service was incredibly fast and efficient without any problems. Thank you gallatin motors of subaru. (Original) El servicio en gallatin motors que tuve como experiencia fue espectacular desde el momento en el que me atendió el service advisor Gadi, fue muy amable y me ayudó a resolver los inconvenientes que presentaba, ...
recently in this last year my car was needing attention in repairs. Angie at the front of the dealership helped me through all the steps to getting my car off the side of the road and into repairs. It was a godsend to have Angie as the voice of Subaru in my time of need. thanks again.
Recently I had my BRZ in the shop for some interesting noises coming from the transmission, and they found the gear synchros had gone bad, along with some other parts that needed replacement. My service writer Jake went above and beyond to get the repairs covered under warranty, and I can't thank him and the technician Nate enough. So far Jake has taken care of four of my vehicles for me on many different occasions, and he has always provided top notch professional service, advice and knowledge. Big thank you to Jake and the whole team at Gallatin Subaru ...
Took my truck to see if they could help me with a noise in the rear axel. From the moment I got in, the Customer Service was exceptional. Gadi greeted me and offer the help. Good thing she available. Got my truck fixed in no time. She also told me if I had any other issues to come by and she will make sure it will be taken care of. Definitely a place to go back. Friendly and cordial service from beginning to end. Thanks a lot
this is by far my favorite subaru dealer i’ve been to, the service is always so quick and awesome! big shout out to angie for always getting me in and taking care of me!
I got my oil changed at the service center last week. Jake not only took great care of us through an entire year of vehicle maintenance and craziness, but continues to take great care of us after we resolved the issues, bought a new vehicle, and makes sure we get the services we need to make sure this vehicle is dialed and running smoothly. Thanks Jake for all the help over the past few years! See you at the next service
Dylan was instrumental in getting my extended warranty company to pay the optimal amount in my contract…and get prices to affordable to get my new transmission done…Thanks Dylan for going above and beyond…I am a vested customer in Gallatin Subaru thanks to you and the great service I get from Dylan…Laura Gastineau…Bozeman MT
I had a great experience at Gallatin Subaru for my 30k service, thanks to Matthew and Jake in the service department! They were knowledgeable, efficient, and trustworthy to ensure my car got the service it needed.
Had my car worked on at Gallatin Subaru of Bozeman, and I had an amazing experience as my service advisor Angie, was very helpful and thorough with her recommendations and she had a great attitude!
My salesman, Jon Missman, was terrific: knowledgable, helpful, honest and with a can do attitude. He made the whole process easy -- and even fun!
Jon Missman was incredible! I was very uncertain about what vehicle was going to match my needs and budget but he persevered and found me a perfect match. Additionally, he helped walk me through my first dealership purchase. Many thanks to him and the rest of his team <3
Angie is always so great with getting me in when I need things done. She's always so cheerful regardless of what time I go in. She is professional and very helpful. If she doesn't know the answer to my question she finds out what the answer is. I would recommend Gallatin Subaru to anyone needing help with their Subaru. I have been going to them for years.
I had my car serviced at Gallatin Subaru. I’m impress with how clean the service department is. Jake is so friendly and knowledgeable. He explains what is happening with my car. I will always ask for Jake from now on to take care of Outback.
I have a wonderful service advisor Angie ,who has always been so helpful and taken good care of me Highly recommend her and Gallatin Subaru in general!
Absolutely love the help I get from Subaru. I appreciate everything they do. I appreciate how easy they helped me find my new car, and I am very grateful for how quick and easy it is to get maintenance done. So appreciate all you guys do, and a special thank you to Angie and Gadi thank you for all your help!!!
I recently took my vehicle to Gallatin Motors Subaru, for some mechanical issues and I must tell you my experience there surpassed any and all expectations I had . From the moment I drove into the shop area, I was very very impressed with the cleanliness and the impeccable customer service. I was greeted by a service rep named Olivia that could not of been more helpful and informative , answering all of my questions and explaining in detail on what to expect going forward. She then gave me the option of waiting in the very clean, neat and tidy lounge or ...
Jake Jevning helped me process my options regarding my 2010 Legacy I am currently trying to fix up. Maintaining an older car can be super challenging when it comes to that point of deciding whether to put more work into it or sell. Jake was super honest with me and clearly knows what he is talking about. I did not feel like he was trying to get me to replace unnecessary parts, and he spent a long time making me feel heard about my concerns/questions. I didn't even have an appointment yet, and I already feel like I'm ...
I had a great experience working with the Subaru team after getting into an accident. The whole team was friendly and easy to work with. Dylan helped me coordinate with both the Subaru team and the body shop. Thank you!
The services are amazing. They always take care of my cars (I feel they make it special) and Gady is wonderful, the attention is incredible you can always come with her and she will help you with everything about the car. Really the whole service team are great. I always say that going to do the car service has never been so great. I love the Subaru. They're great. Thank you all.
Always a great experience here. Dylan in the service department is knowledgeable, professional, and quick to respond at any moment. The shuttle service is a very handy bonus: free pickups and drop-offs if you need to get back to work.
Dylan at the service desk is the best!
New to town and I called last minute about an oil change and they were able to squeeze me in same day. It seems so difficult to get appointments in many places, but Dylan in the service department made it happen! Highly recommend. Excellent service. 5 stars!!
I recently had my car at Gallatin Subaru to get the motor replaced. After getting the car back two weeks ago, it's been running super well and there haven't been any issues. My service advisor Jake did a great job at communicating with me throughout the process, including giving me updates about my warranty coverage and if there were any additional problems with the car. Jake also provided a loaner vehicle to me for the 6 weeks that my car was in the shop, which was immensely helpful so I could live my life as normal. I've always ...
Friendly staff. Nice atmosphere. Great service.
My experience with Gallatin Subaru has been superb. I would recommend them to anyone interested in purchasing a vehicle.
I would recommend Gallatin Subaru to anyone interested in purchasing a vehicle. My experience with the dealership has been superb.
I had a great experience here. I recently bought a Subaru Crosstrek, and the staff here were so helpful in getting me started as quickly as possible. It was a good time.
Chris Williams was phenomenal! Very knowledgeable about car details. Listened carefully to what I was looking for and made suggestions based on my needs/budget. Patient and answered all questions in depth. The staff were kind and helpful. I love my new Crosstrek, I highly recommend.
Angie in service is always an excellent person to work with!!! 10/10 will only go here for service every time💜
The sales representative was very kind. No pressure like many do. I liked that a lot.
After a bad experience at another Dealership, I called Gallatin Subaru and told Zoie that I needed a "nice" salesperson. She connected me with Ian Deroeck. He did not disappoint! He was very patient showing me the CrossTrek, Outback and Ascent as I was undecided on which model to purchase as I was unfamiliar with Subarus. He was very calm and always thoroughly explained everything with no pressure. The purchase process was very quick and easy - with all of the documentation very organized. River was also very kind and helpful in explaining all of the vehicle features ...
My 2020 Subaru outback started freaking out after a long roadtrip all the lights showed up and was driving in limp mode where i could't go past a certain speed. I obviously was nervous as this my only daily driver. They were able to look at it the next morning and learnt the problem might have been more consequential than the gas cap issue that i thought it was. Dylan the service advisor was very helpful in communicating and advocating for it to be repaired with the warranty. The promptly provided me with a shuttle to my work and when ...
Cole is the best! He was easy to talk to and extremely informative. No pressure either. I felt like I couldn’t have asked for a better salesman. I hope he’s still there in 3 years when I come to upgrade my Forester! I’ll be asking for him.
Bought a new to us 2021 Crosstrek for my wife from here, shoutout to Zach N & Chad M for really making the experience great, never being pushy and always being willing to answer any questions we had during the process. Get ahold of Zach if you're going to buy from here, he did us well in finding the right car for us!
My wife brought in our Subaru for service. They found some things and went to bat for us with our third party warranty company. Lent us a loaner car while ours was being fixed. Very professional and courteous.
Less than a week ago I started the dreaded task of purchasing a car 2300 miles away. I inquired and very shortly received a text from Cora who got me in touch with Ian. I have been in sales for 25 plus years and have dealt with sales people longer and have never worked with someone as good as Ian. 95 percent of the sale was done on text, he heard what I needed and my concerns and then made the process an enjoyable couple of days. My wife and daughter will be picking up the car but when I am in town ...
Ian Deroeck sold us our Subaru Forester. We can't speak highly enough of him! Friendly, professional, helpful and so wonderful to work with! We told him what we were looking for and he matched us right away!! He genuinely cared for our needs!
An exceptional experience with their service department. Alex,service advisor, and the mechanic went way above my expectations replacing my transmission in less than two days. I had a planned cross country trip planned and they worked late to help make it all happen. UNBELIEVABLE.. I will never forget it. Many thanks to Alex and the mechanic who took a personal interest in my plight.
When I first arrived at Gallatin Subaru in Bozeman I was promptly and heartily greeted by sales associate Ian DeRoeck, who was very accomodating with showing me their inventory of Foresters and Outbacks which had the features I wanted, and within the price range I desired. I was given the option of looking at discounted end-of-year models, new incoming models, and low mileage used models. It was nice to have options, and very good ones at that. Mr. DeRoeck gave me a very thorough rundown on each car and it was a pleasure to have been able to do an ...
We took our Forester in after being broken down on the side of the highway without having an appointment. From the moment we arrived we were treated well and the staff was very welcoming and helpful. They worked us into the schedule and was able to fix our car that same day. A day later we were back (having to have the car towed) and they got us right back in and fixed a totally separate issue. Kensington helped us the entire time and she was amazing. I can't say enough good things about Gallatin Subaru.
I'd give a higher rating if I could. After our experience at Rimrock Subaru, which was NOT a positive one, Jonathon out shown everyone we dealt with prior. We called at 9:00 in the morning. We told Jonathon what our needs were and what we were willing to pay. 4 hours later, we drove back to Billings in our new 2024 Subaru Outback Onyx. Jonathon and the entire staff at Gallatin Subaru made the buying process far better than we've ever experienced. If you're looking for a new vehicle, do yourself a favor and call Jonathon at Gallatin Subaru. You ...
They were very personable and easy to deal with. And took time to help us.
Friendly, prompt customer service. I told them what I was looking for and what my budget was. They helped me get just that without any extra fuss. At the end they even delivered the vehicle free to my house. This is my second subaru purchase from Ressler/Gallatin Subaru and I'd recommend them to anyone.
Very professional! Went above and beyond in helping me learn all about vehicle .
Best service I have ever experienced in the car buying process, and this is my 15th new vehicle. Top notch service. Im not a fan of non negotiation buying but that's just me
Fantastic dealership to work with! Very friendly staff and not at all pushy to purchase a car when I came in for a test drive. I ended up purchasing a new car and the entire process went smoothly. Highly recommended!
I have purchased many vehicles over my lifetime from many different dealerships. Just purchased a new Crosstrek from Ian at Gallatin Subaru. Hands down, this was the best experience I have 'ever' had when buying a car. Outstanding service in every respect.
I went to Gallatin Subaru not knowing what to expect! My friends Debbie Shepherd and Shannon Baukol said they had great customer service. I was not disappointed! Cole Sabolsky knows customer service! He was great to work with! I love my "new to me" Subaru Outback.
We purchased our new 2024 Ascent from Gallatin Subaru. We were lucky to work with salesman Tanner Radwick who was friendly, patient, responsive and provided excellent customer service all the way through. In fact, the experience was so good that 4 weeks later, we bought a 2018 Outback from Gallatin, working with Tanner once again. It was the same great experience the second time around, the best car buying experience we've had!
I’ve purchased two cars now from Gallatin Subaru. A 2019 Legacy sport and now a 2020 Legacy sport. Both experiences have been phenomenal. Sales department was incredibly helpful and Ian, my current salesman, was very personable and welcoming. They even let my dog hang out with us while we waited for the paperwork. I highly recommend Gallatin Subaru for anyone looking for a new Subi or even another car.
it was my first time buying a car and cole made it SO easy. the quality of customer service, even when there were bumps in the process, was very high and i felt like i knew everything i needed to know before driving off (with the perfect car for me). definitely recommend!
Dylan in the service department was a pleasure to work with. Thank you for the good service you provided
We drove down from Great Falls because they had a wider selection than locally. Jon was amazing to work with. He had the one we were interested in ready to go for us to look at and the whole team stayed late to finish all the paperwork. We felt that we were valued as customers and not just a sale to Jon and the rest of the team.
Jake in service did a great job in helping me solve an electrical issue. Professional and helpful in solving a hard to find issue. Wish there were more folks around like him. I would recommend him for your Subaru service needs. Thanks....nice job
Jared is a boss! He sold us a brand new Crosstrek and was extremely informative and helpful with our trade-in process. Took the time to make sure everything ran smoothly and got us a great deal!
I had a really nice experience buying a car from Ian DeRoeck. He came recommended from a mutual friend and did not disappoint. He was easy to talk to, answered all of my questions, walked me through the buying process so there weren't any surprises, and communicated throughout the process of when my car would be ready to go. He made the car buying process hassle free and very efficient. I would recommend Ian and Gallatin Subaru if you are looking for a car in Montana. I am very happy with my Subaru.
Exceptional service meets unparalleled expertise at Gallatin Subaru, where my experience with service advisor Dylan Weber exceeded all expectations. From the moment I arrived, Dylan's professionalism and genuine care for my vehicle were evident. He took the time to listen attentively to my concerns, providing insightful advice and personalized recommendations every step of the way. Dylan's extensive knowledge of Subaru vehicles ensured that no detail was overlooked, and his commitment to delivering top-notch service was truly commendable. Throughout the entire process, he kept me informed and updated, going above and beyond to ensure that my experience was nothing ...
Complete check up new plugs and tires. Bought my Outback sight unseen. Nice attention for used car sale
Jared did a great job getting me into my new Forester! The customer service at this dealership is the best and will definitely be returning for maintenance and for more cars in the future. Can’t recommend them enough for a smooth process!
Gallatin Subaru has great customer service! They welcomed me warmly, performed a great check up on my car, and had snacks and hot drinks available while I waited.
Has some issues with my high mileage outback, Jake J. And the service team did a diagnostic and recommend a cv axle replace. It would have not been a surprise to have needed it on both sides yet they didn’t oversell me. The fix corrected all the clicking noises and my steering is tight and correct. Nice to know their team has integrity ! Great service team Subaru! My 5th Subaru I’ve owned .
I just bought a 2024 forester sport and I love it! Jon knew what car I would like based of the descriptions I gave him on the first day. I wanted to feel certain that was the right choice so I went back later that week and we looked at practically every new Subaru from outback to cross trek to the Forester premium. I ended up getting the first car he showed me. So I could have left with a new car the first time I went in but now I have no doubt that this was the Subaru for me. ...
Today we went to Gallatin subaru and worked with Jon!! He helped us get out of a pretty shady situation and got us into a brand new car!! The time and attention and focus he gave to us was more then a 5 star experience!! We now own a 24 subaru crosstrek sport and could not be any happier then we are now with it!! Thank you so much Jon you deserve all the stars you can get!!
Although I did not purchase a Subaru, I wanted to share this review because this may have been the best service I have ever encountered with a salesman in my life. CJ did a tremendous job remembering EXACTLY what I was looking for and catered his pitch to fit my needs perfectly. I was so appreciative of his attention to detail and he came across as a super nice and genuine guy. Gallatin Subaru is lucky to have such an outstanding salesman!
A1 sales department, had a great experience. Very knowledgeable and friendly from the salesman to the finance department. Highly recommend this location for anyone looking for a vehicle.
I can't help but to share our experience at Gallatin Subaru, even though we didn't purchase a vehicle. My husband and I have been looking for a vehicle that can haul a camper and fit a good amount of people. We heard the Ascent can tow up to 5,000lbs, so we became very interested as it seemed to meet all our needs. We worked with Alex who knew everything about the vehicle but freely admitted that he'd rather we talk to Sean about the real towing capabilities. Because Alex and Sean were so honest, my husband and ...
Cole really was wonderful to work with. He walked me through every step of buying my own car for the first time and went out of his way to make sure I was informed and confident in my purchase.
We are moving from Cincinnati, OH to Bigfork, MT and needed to buy a pre owned vehicle online that would be ready when our flight arrives. We found what we were looking for at Gallatin Subaru and started the process with a call to the Sales Manager. He politely pointed us to our sales person, Cole. We have received excellent care from Cole. He has been friendly and professional and took the time to provide us with an up close, personal FaceTime tour of the of the SUV and was careful to point out the minor imperfections that show on ...